Introduction
Welcome to Bolti.ai ("Bolti," "we," "us," or "our"). Bolti is operated by BOLTI AI LTD, a company registered in England and Wales (Company Number: 17142918), with operational support from ROOSH TECH (PRIVATE) LIMITED in Pakistan. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (bolti.ai), mobile applications (iOS and Android), and related services.
By using Bolti, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Personal Information
When you create an account or use our Service, we may collect:
- Full name
- Email address
- Phone number
- Profile picture (optional)
- Billing address
- Payment information (processed securely through Stripe)
2. Video and Audio Content
When you use our captioning service, we temporarily process:
- Video files you upload
- Audio extracted from videos
- Generated captions and transcriptions
IMPORTANT: Your uploaded videos are automatically deleted from our servers within 24 hours after processing. We do not store your video content permanently.
3. Usage Information
We automatically collect:
- Device information (device type, operating system, browser type)
- IP address
- App usage statistics
- Features used and time spent
- Language preferences
- Crash reports and performance data
4. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Analyze usage patterns
- Improve our Service
How We Use Your Information
We use the collected information to:
- Provide and maintain our Service
- Process your video captions in your selected language
- Process payments and subscriptions
- Send you important updates and notifications
- Respond to your inquiries and support requests
- Improve and personalize your experience
- Detect and prevent fraud or abuse
- Comply with legal obligations
AI Processing and Data
Bolti uses artificial intelligence (OpenAI Whisper API) to transcribe and generate captions for your videos:
- Audio is temporarily sent to our AI processing servers
- Transcription is generated and returned to you
- No audio or video content is used to train AI models
- All processed content is deleted within 24 hours
Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | Until you delete your account |
| Video/audio files | Deleted within 24 hours |
| Generated captions | Stored until you delete them |
| Payment records | 7 years (legal requirement) |
| Usage analytics | 12 months |
Data Sharing and Disclosure
We do NOT sell your personal information. We may share your data with:
1. Service Providers
- Payment processors (Stripe)
- Cloud hosting providers (AWS, Google Cloud)
- AI processing services (OpenAI)
- Analytics providers
2. Legal Requirements
We may disclose your information if required by law, court order, or government request.
3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data
- Regular security audits
- Access controls and authentication
- Secure payment processing (PCI DSS compliant via Stripe)
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Withdraw Consent: Revoke consent for data processing
To exercise these rights, contact us at privacy@bolti.ai
Children's Privacy
Bolti is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
International Users
Bolti is operated by BOLTI AI LTD in the United Kingdom with operational support in Pakistan. If you are accessing our Service from outside these regions, your data may be transferred to and processed in the UK or Pakistan. By using Bolti, you consent to this transfer.
Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on our website
- Sending an email notification
- Displaying an in-app notice
Your continued use of Bolti after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, contact us:
BOLTI AI LTD
Company Number: 17142918
Unit C Aldow Enterprise Park, Blackett Street, Manchester M12 6AE, United Kingdom
Email: privacy@bolti.ai
Support: support@bolti.ai